Scotiabank

Worked fully remote as part of Scotiabank’s LATAM UX team, collaborating across Colombia, Peru, Chile, and Mexico.

Collaborated with international teams to shape Scotiabank’s future banking experiences.

Contributions

Service blueprints (before/after) for a core banking workflow, used to build the business case for leadership
Proto-personas and stakeholder interview synthesis
3-day, 40-person cross-market workshop design and facilitation
End-to-end UX/UI design, wireframes → high-fidelity → accessibility annotations
An 11-month UX roadmap sequencing discovery, design, testing, and engineering handoffs
A project documentation framework centralizing design rationale, research, and stakeholder context — now used by other designers to onboard onto legacy work

Challenge

Scotiabank needed to modernize enterprise banking experiences for customers across LATAM and the Caribbean, while untangling operational workflows that had grown complex across five markets. The bank needed a future-state operating model, an aligned MVP roadmap, and buy-in from leadership across geographies with different constraints and priorities.

Scotiabank 3 Future banking_ collab2.png

Approach

I partnered with Product Managers, Business Analysts, Engineers, UX Researchers, Accessibility Specialists, and Business Stakeholders to simplify complex banking processes end to end. My role spanned from executing established product strategy to leading discovery activities that shaped future customer experiences and operational transformation.